LBMAO Distance Learning Series

in Partnership with the ABSDA

We are pleased to partner with the ABSDA (Atlantic Building Supply Dealers Association) to offer a premiere series of training videos, available FREE exclusively to LBMAO Members!  Contact the LBMAO today for your personal access key and link to the training series.

Access over 65 courses in 5 Modules:

• A.C.E.S. (Around Customers Everyone Sells)
  1   How To Deliver Excellent Customer Service 1
  2   How To Deliver Excellent Customer Service 2
  3   Six Steps To Success
  4   Why Customers Don’t Come Back
  5   Questions For Customers Who Are “Just Looking”
  6   Unhappy Customers
  7   Importance of Visual Aids
  8   Selling Quality Over Price
  9   Objection Statistics
  10  Frequent Objections
  11  Price Objections
  12  Closing The Sale
  13  Suggested/Related Item Selling
  14  Telephone Courtesy

• Contractor S.A.L.E.S. (Skills and Attitudes Leading to Exceptional Selling)
  1   Introduction
  2   Difference Between Successful and Mediocre Selling
  3   Are You Spending Too Much Time With Small Customers?
  4   Sales Calls – Opening Statement
  5   Helpful Questions When Making Sales Calls
  6   Questions For Customers Who Are “Just Looking”
  7   Unhappy Customers
  8   Importance of Visual Aids
  9   Selling Quality Over Price
  10 Frequent Objections
  11 Price Objections
  12 Closing The Sale
  13 Skills For Professional Outside Sales People

• Building a Championship Team
  1   Find & Hire Top Performers 1
  2   Find & Hire Top Performers 2
  3   Interview Top Performers
  4   Build A Strong Team
  5   Motivate Top Performers 1
  6   Teach Top Performers
  7   Motivate Top Performers 2
  8   Motivate Top Performers 3
  9   Motivate Top Performers 4
  10 Set Team Goals
  11 Listen to What’s Really Going On
  12 Correct Listening
  13 Demonstrate Understanding
  14 Correct Problems Others Cause For You
  15 Correct Small Problems
  16 Correct Serious Problems
  17 Field Coaching 1
  18 Field Coaching 2

• On the Bottom Line
  1   Growth Preparation Steps for Increasing Profit
  2   Increasing Sales
  3   Merchandising Ideas
  4   Greeting Customers
  5   Questions For Customers Who Are “Just Looking”
  6   Unhappy Customers
  7   Importance of Visual Aids
  8   Selling Quality Over Price
  9   Objection Statistics
  10 Pricing Objections
  11 Closing The Sale
  12 Suggestion Selling
  13 Telephone Courtesy
  14 Increase Gross Margins 1
  15 Increase Gross Margins 2
  16 Expenses, Turns and Collections
  17 Small Changes – Huge Increases

• The Big 8 Most Important Selling Skills
  1   Questions For Customers Who Are “Just Looking”
  2   Unhappy Customers
  3   Importance of Visual Aids
  4   Selling Quality Over Price
  5   Objection Statistics
  6   Frequent Objections
  7   Pricing Objections
  8   Closing The Sale