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Industry NEWS

employers in their respective industries that Home Hardware is pleased to announce has always been to deliver an outstanding
stood out either positively or negatively. its 2022 Virtual Spring Market will be held project experience to their customers, from
March 7-14, 2022. This eight-day event will start to completion.
Home Hardware Named Top Hardware bring the Home community together and “We are happy to join a very well-
Retailer in Leger’s 2021 WOW Study give dealers the ability to learn about new structured buying group while being
Home Hardware Stores Limited is proud to buying opportunities, innovative products and able to keep our independence and our
be named the number one hardware retailer category trends. identity”. Jocelyn Létourneau, Owner
in Leger’s 2021 Ontario WOW study. Home “As we continue to reach new heights Today, the highly respected company
Hardware took first place for best in-store on our journey to become a Dealer-owned continues to raise the bar and provides their
experience after Leger, the largest Canadian- integrated retailer, it is only fitting that the market with unparalleled service. Their move
owned market research and analytics theme for our 2022 Virtual Spring Market is to Castle provides the opportunity to offer a
company, surveyed more than 13,000 ELEVATE,” said Kevin Macnab, President and
shoppers across the province. CEO, Home Hardware Stores Limited. more complete line of building material and
“We are honoured to be recognized for Over the past two years, Home Hardware hardware products, at competitive prices.
best in-store experience in the hardware has been hosting Virtual Markets that provide “Castle is very pleased to welcome
category and flattered to be chosen by our tremendous value to our Dealer-Owners and Matériaux Létourneau. Our commitment to
valued customers,” said Kevin Macnab, Suppliers, demonstrating our ability to unite, empowering independent retailers in Quebec
President and CEO, Home Hardware Stores adapt, and innovate in an ever-changing to maximize their profit potential while
Limited. “Providing outstanding service, climate. staying true to their own brand continues to
quality products at affordable prices and an While we are eager to bring the Home grow stronger each year.” Ken Jenkins, Castle
exceptional shopping experience is what our community together again, health and safety President
independent Dealer-Owners set out to do remains our priority and we continue to
every day at our close to 1,100 stores across monitor the global pandemic and guidance
the country. Whether it’s picking the right from health officials. orgill announces chANGES TO
materials for a renovation project or the right EXECUTIVE TEAM
tools for an emergency repair, customers Home Hardware Stores Limited is Canada’s
know they will find knowledgeable and largest Dealer-owned hardware, lumber,
friendly staff who are ready to help at their building materials, and furniture home
local Home Hardware.” improvement retailer with close to 1,100 stores
“For over a decade, Leger’s WOW study under the Home Hardware, Home Building
has highlighted retailers who go above and Centre, Home Hardware Building Centre and
beyond to provide their customers with Home Furniture banners. Founded in 1964
best-in-class in-store experiences based on in rural St. Jacobs, Ontario, Home Hardware With 2021 winding down, Orgill has
feedback from their recent visitors. This year, remains 100% Canadian owned and operated. announced a number of changes to its
Home Hardware leads the way among Ontario More information about the company is executive team including several promotions
available at homehardware.ca
retailers in the hardware category,” said and retirements.
Luc Dumont, Vice-President, Insights, Leger. Effective at the end of the year, Brett
“The COVID-19 pandemic presented many castle news Hammers, who currently serves as Orgill’s
challenges for the retail sector. As consumers executive vice president of sales and
return to shopping in stores, providing a great purchasing, will retire from day-to-day
in-store experience is more critical than ever.” management. Hammers has served in a
In partnership with the Retail Council variety of positions during his 20-year career
of Canada, Leger’s WOW study evaluated with the company. He will continue working
the performance of 153 Ontario retailers with the executive team throughout 2022 to
in 20 different sectors. Each retailer was ensure a smooth transition in leadership.
assessed by an average of 300 customers This transition will call for the splitting of
who had recently visited the retailer’s Castle Welcomes Multiple Member Locations Hammers’ responsibilities into two distinct
store. Those customers were surveyed on in Quebec areas – purchasing and sales. To lead these
20 key dimensions such as staff courtesy, Castle starts off 2022 with a bang as areas, Orgill’s senior vice president of
competency and attentiveness; efficiency at they welcome Matériaux Létourneau to the purchasing, Jeff Curler, has been promoted
checkout; importance given to customers; Castle family. Matériaux Létourneau comes to the role of executive vice president of
sense of belonging; product quality and to Castle with three locations: Waterville, purchasing; and David Mobley, currently
variety; competitive price; store layout and Bromptonville and Sherbrooke, along with senior vice president of sales, has been
ambiance; proximity and curb appeal. a team of dedicated and experienced home promoted to the position of executive vice
To learn more about career opportunities improvement specialists. president of sales.
“Brett has done an outstanding job
at Home, visit homehardware.ca Founded in 1974 by Mr. François preparing Jeff and David for these roles,”
Létourneau, Matériaux Létourneau was built says Orgill president and CEO Boyden Moore.
on two fundamental principles; exceptional “Restructuring this executive role into two
Home Hardware Announces 2022 Virtual
Spring Market customer service and providing customers positions will help us better manage our
with a human touch. Their focus from day one growth in these departments now and in the
14 LBMAO Reporter - January-February 2022 www.lbmao.on.ca