Page 23 - Jul-Aug 2024 - Reporter

problems. Give your customers a time that
you anticipate being able to get back to them.
If you don’t have the answers in that time –
provide them an update with a new timetable.
Wondering if you have forgotten about them
is a sure sign to a customer that they need to
look elsewhere. Emails, text messages and
phone calls let your customer know you are
working on a solution for them. The best
follow up is a quick response.
Creatively Problem Solve
Customers want solutions to their
issues. The more ways you can arrive at
these solutions, the quicker and happier
your customer will be. Remember that all
customers are not alike and the ways to
resolve their needs are different. It helps if
you give alternative solutions. “We can do this
if you would like, or we can try that if it would
help” may be a creative option. Personalize
the solutions so your customer feels like they
have a unique plan.
Keep a Positive Attitude The LBMAO is
If you can keep a positive attitude, then it
makes it difficult for a customer who is angry
to stay that way. Retail is difficult and some
people don’t understand the pressures of Working for you
the role. Staying positive will allow you to be
more rational and understanding. It will allow
you to listen to the customer and empathise
with them. As soon as you allow a negative
attitude to overtake, it makes it difficult to
maintain creativity and work at a solution to
complex customer issues.
Amazon has become one of the largest Membership renewal time is approaching and
retailers in the world because they have found we greatly value your support to
creative solutions to customers problems. Jeff
Bezos once said, “We see our customers as continue our work!
invited guests to a party, and we are the hosts.
It’s our job every day to make every important
aspect of the customer experience a little bit We are constantly striving to create programs and plan events that
better.” our members find useful for their businesses.
If we want to make sure that our customers
feel they are invited guests to our business, If you're not already a member, join the LBMAO family and share
we need to work every day at making sure the your insights for the betterment of the ever-changing LBM
customer has exceptional service. That way industry! Visit www.lbmao.on.ca for more information.
those customers will continue to return and
hopefully they will bring others to the party as
well.

INDEX TO ADVERTISERS
Kohltech .........................................................................................................9
Atlas Polar ......................................................................................................5 Nicholson and Cates Limited .............................outside back cover
Auto-Stak Systems (Canada) Inc. .......................................................11 Nu-Forest Products (Canada) Inc. ......................................................17
BEST Distribution ........................................................................................7 Polytarp Products ................................................................................................13
BIK Boom Trucks .......................................................................................17 Sellick Equipment ...............................................................................................10
Home Hardware Stores .........................................................................15 Sexton Group .........................................................................inside front cover

www.lbmao.on.ca LBMAO Reporter - July-August 2024 23