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Industry NEWS

news from home hardware improvement category management and and growth for our Dealer-Owners. I look
our end-to-end business, makes her well forward to continue working with the team
positioned to lead our LBM teams to a strong to support our Dealers and to be the most
future.” trusted and preferred home improvement
Carol is an retail brand.”
ac c omplished Carol will be reporting to Marianne
business executive Thompson, Chief Merchandising Officer.
and proven leader
who empowers Carol Crystal Biography:
Carol Crystal Appointed Vice-President, her teams to Carol is a Merchandising expert with
Merchandise LBM think differently, extensive experience in driving profitable
Home Hardware is pleased to announce drive change and sales and bridging the art and science of
the appointment of Carol Crystal to Vice- achieve results. merchandising within multi-channel retail
President, Merchandise LBM, effective Her leadership, organizations. She brings almost 20 years of
Monday, May 30, 2022. Carol joined Home retail category retail experience holding key executive roles.
Hardware as Director, Merchandise Hardlines management and Prior to joining Home Hardware, Carol held
in August 2020 and transitioned to Director, business acumen executive roles at Lowe’s Canada, Walmart
Merchandise LBM in June 2021. will help lead operational and strategic Canada and Hudson’s Bay.
“The appointment of Carol Crystal initiatives on the LBM team.
demonstrates the expertise and deep bench “Home Hardware is an iconic Canadian Home Hardware Named Canada’s
of talent we continue to develop at Home company, and I am thrilled to lead our Most Trusted Home Retailer for Second
Hardware, and I have complete confidence LBM team,” says Carol Crystal. “There is a Consecutive Year
in her ability to deliver on our business and tremendous opportunity to leverage our Home Hardware Stores Limited is pleased
growth strategies,” says Marianne Thompson, data-driven insights to provide best-in-class to announce it has been recognized as
Chief Merchandising Officer, Home Hardware assortments in our stores which allows us to Canada’s Most Trusted Home Retailer in the
Stores Limited. “Her passion for retail, improve our customer experience, delivering 2022 Gustavson Brand Trust Index (GBTI).
coupled with her understanding of home on the expectations of Canadian shoppers Home Hardware placed first in the Home,

www.lbmao.on.ca LBMAO Reporter - May-June 2022 13